Our commitment to you

1. Welcome to Lark Wireless

By accessing or using Lark Wireless services, you're agreeing to these terms. We've written them in plain English to make them easy to understand. If you don't agree with any part of these terms, you may not use our services.

2. Our service promise

As a modern MVNO, we're committed to providing:

• •Reliable wireless service through our partner networks
• •Transparent pricing with no hidden fees
• •Flexible plans that adapt to your needs
• •24/7 customer support from real people
• •Device flexibility - bring your own or choose from our selection
• •No long-term contracts - we earn your business every month

3. Account management

To create and maintain your account:

• •You must be at least 18 years old
• •Provide accurate and complete information
• •Keep your account credentials secure
• •Notify us immediately of any unauthorized use
• •Maintain valid payment information
• •Keep your contact information current

4. Service usage and limitations

We trust you to use our service responsibly:

• •Use our network for legal purposes only
• •Respect other users and network resources
• •Don't attempt to circumvent security measures
• •Don't use our service for:
  • ◦Spamming or bulk messaging
  • ◦Illegal file sharing
  • ◦Network abuse or attacks
  • ◦Unauthorized commercial use

5. Billing and payments

Our billing practices are designed to be fair and transparent:

• •Monthly billing cycles begin on your activation date
• •Automatic payment processing for your convenience
• •Late payment policies:
  • ◦Grace period of 5 days after due date
  • ◦Late fee of $5 after grace period
  • ◦Service suspension after 30 days of non-payment
  • ◦Reactivation fee of $15 after suspension
• •Refund policies:
  • ◦30-day money-back guarantee for new customers
  • ◦Pro-rated refunds for unused service
  • ◦No refunds for device purchases after 14 days

6. Devices and equipment

Whether you bring your own device or purchase from us:

• •Device compatibility:
  • ◦Must support our network bands
  • ◦Must be unlocked and free of carrier restrictions
  • ◦Must meet minimum technical requirements
• •Device protection plans:
  • ◦Optional coverage available
  • ◦Covers accidental damage and theft
  • ◦Deductible applies to claims
  • ◦Terms and conditions apply
• •Device financing:
  • ◦0% APR available for qualified customers
  • ◦24-month payment terms
  • ◦Early payoff options available
  • ◦Device must be returned if service is cancelled

7. Network coverage and service quality

We're committed to providing reliable service:

• •Coverage:
  • ◦Based on our partner networks' coverage
  • ◦Check coverage map before signing up
  • ◦No service guarantees in all areas
  • ◦International roaming available in select countries
• •Service quality:
  • ◦Network prioritization may apply during congestion
  • ◦Data speeds may vary by location
  • ◦Service may be affected by weather or terrain
  • ◦Maintenance notifications provided when possible

8. Privacy and data protection

Your privacy is important to us:

• •Data collection and use:
  • ◦Personal information for account management
  • ◦Usage data for service improvement
  • ◦Location data for emergency services
  • ◦No selling of personal information
• •Security measures:
  • ◦Encryption of sensitive data
  • ◦Regular security audits
  • ◦Employee training on data protection
  • ◦Incident response procedures

9. Intellectual property

Respect for intellectual property is essential:

• •Our content:
  • ◦All website content is our property
  • ◦Unauthorized use is prohibited
  • ◦Trademarks must be used properly
• •Your content:
  • ◦You retain rights to your content
  • ◦We may use it to provide service
  • ◦No monitoring of private communications

10. Changes to these terms

We may update these terms as we grow:

• •30 days' notice for significant changes
• •Continued use means acceptance of changes
• •Right to cancel without penalty if you disagree
• •No mid-contract price increases

11. Dispute resolution

We prefer to resolve issues amicably:

• •Contact customer service first
• •Arbitration for unresolved disputes
• •Class action waiver
• •Governing law and jurisdiction

12. Contact information

We're here to help:

• •Customer support: support@larkwireless.com
• •Legal inquiries: legal@larkwireless.com
• •Phone: (800) LARK-WRL
• •Mail: Lark Wireless Legal Department, 123 Main St, Anytown, USA